I strive to be as transparent as possible when it comes to my paintings that I sell through my website and I want you to be delighted in your purchase.
If there are issues with your order in anyway please read below to see how I can help you and don’t hesitate to reach out to me at dawnsouthart@gmail.com or via the contact form found here.
ORIGINAL PAINTINGS: All sales of commissioned artwork are final. No exchanges. No Returns.
NOT DELIVERED / LOST / STOLEN: I am not liable for undelivered packages. If your package is marked “Delivered” and is nowhere to be found on your doorstep, please first ensure that you input the correct shipping address, you should be able to view this in you order confirmation email. If a incorrect address was in fact entered at check out and is delivered back to my studio I am happy to forward this to your correct address but I ask that you pay the additional postage and you will be sent an invoice for the additional shipping charges..
If the shipping address is correct and you never received your item you will need to personally contact the shipping carrier with your tracking number to resolve the issue. I am unable to reprint an order for free because of failed delivery.
